Returns & Exchanges

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns.

If you ordered online at and received product that is damaged during shipping, email and we will ship you a replacement.

If you are not completely satisfied with your purchase, please contact customer service at within 30 days of receipt of your order. If your sample kit did not include sizes that were a perfect fit, contact us and we’ll send a sample kit of another size based on your experience. Because we offer sample kits to help people confirm their size before they buy, we do not refund orders of 12-packs or 24-packs if they were not the proper fit. However, we’ll send a free sample kit so you can do more testing before you buy.

Customers are responsible for providing the correct shipping address at checkout. If a return to sender is issued, the customer will incur the shipping costs to re-ship the order. MyONE® is not responsible for replacing an order or paying to re-ship for orders sent to an incorrect address.

If you have a quality-related issue or concern regarding your product, please contact or by calling 617-480-9239.

At myONE®, we take the quality of our products — and the health and safety of our customers — very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality. Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not restocking.

Please let us know if you have any questions regarding our policies. 617-480-9239