Returns & Exchanges – myONE Perfect Fit

Returns & Exchanges

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns.

If you ordered online at and received product that is damaged during shipping, email and we will ship you a replacement.

If you are not completely satisfied with your purchase, please contact customer service at within 30 days of receipt of your order. We are happy to reship or refund your purchase. We also have a Satisfaction Guarantee to help you find your fit, if you feel the condoms you received in your initial shipment were not the perfect fit. We will send a new sample kit of another size free of charge until we get it just right.

If you have a quality-related issue or concern regarding your product, please contact or by calling 617-480-9239.

At ONE®, we take the quality of our products — and the health and safety of our customers — very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality. Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not restocking.

Please let us know if you have any questions regarding our policies. 617-480-9239