Help Center – myONE Perfect Fit

Have questions about myONE
or finding the perfect fit?

We're here to help.

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Email us.

support@myonecondoms.com
Response within 1 business day.

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Chat will be back starting December 26th.

Call us

Call us.

617-480-9239
M-F 9AM-5PM EST

Top Questions

How can I find my size?

1. Download and print out a FitKit. Follow the directions on the FitKit (be sure to print the file at 100%), and find out your customized size code. Then order a sample kit, or go directly to buy or subscribe.

2. Measure the old fashioned way. You can also use a measuring tape to find out your circumference (width) and length. Then simply enter your measurements here and the system will tell you your size code. Bam! Order a sample kit, or go directly to buy or subscribe. For tips how to measure properly, click here.

3.Get a size recommendation. Not comfortable with the whole measuring thing? That’s okay! Based on your feedback about condoms you've used in the past, we can give you suggestions about sizes that may work better for you. Then you can order a sample kit, to test out a few sizes before you buy or subscribe.

Ready to get started? Click here.

What sizes does myONE Perfect Fit offer?

MyONE lengths range from 125 mm (4.92 inches) to 238 mm (9.37 inches). MyONE widths range from 45mm (1.77 inches) to 64 mm (2.52 inches). Currently, we can offer 10 different lengths and 9 different widths. Combined, these add up to the 60 unique myONE sizes.

In short (no pun intended), myONE introduces sizes larger and smaller than anything currently available on the U.S. market, marking a historic shift in the range of condoms that are available for sale in the United States. Find YOUR fit.

Product

Why should I try myONE Perfect Fit condoms?

So many reasons, but let’s start with a few:

You’re not the “one-size-fits-all” type. Shoes, bras and pants all come in different sizes. Guess what? Penises come in different sizes, too. So isn’t it about time you found a condom that actually fits YOU?

Better fit = Better sex. We’ve all been there with typical condoms. Too short. Too long. Too tight. Too loose. A bad fit can make you lose your erection. Or the condom can slip off during sex. Research shows these are all too common problems for condom users, all due to the fact that most condoms are the same size. And, hey – you deserve to have amazing sex, with a condom that actually feels good and fits just right.

Sample myONE for free. Come on, what have you got to lose? We’re on a mission to help you find a condom that fits, satisfaction guaranteed. So find your fit, and order your sample kit.

Does condom size really matter?

Umm, YES. We've all seen those condom demonstrations where someone puts their hand, or head, or some other large object completely within a condom. The point of these demonstrations is to convey that it's silly for guys to complain that condoms don't fit.

But here's the problem: just because something fits, doesn't mean it’s comfortable. We’ve learned to settle for “one-size-fits-all” condoms, thinking we had to sacrifice a little bit of pleasure for the sake of protection. With myONE, you can have both.

But don’t just take our word for it. Smart guys in lab coats have the proof. Multiple studies over decades have shown that a significant proportion of condom users suffer from problems because of poor-fitting condoms. Traditional condoms are often too long, too short, too tight or too loose (or a combination). The result? Can’t maintain an erection. The condom slips off or breaks. Trouble achieving an orgasm. So what can we do? If the standard condom doesn’t fit, let’s find one sized just for you.

Don't various condom sizes already exist?

For too long, the range of sizes available was very limited due to the standards that set how long and wide condoms can be. Although you do see “slim” and “XL” condoms on the market, there’s not much difference in the width. Until now! myONE offers condoms in 10 lengths and 9 widths, for a combination of 60 sizes.

The U.S. launch of myONE® Perfect Fit condoms is a game changer. On the smaller side, the minimum length used to be set at 170 mm, or 6.69 inches. But the average penis size is about 5.5 inches! That’s why myONE lengths start at 125 mm (4.92 inches). For bigger guys, we have condoms as long as 9.37 inches (238 mm). Condom widths used to range only from 47 mm to 57 mm (1.85 to 2.24 inches). MyONE expands that range to 45-64 mm (1.77 to 2.52 inches). We offer 10 different lengths and 9 different widths. Combined, these add up to 60 unique myONE sizes.

In short (no pun intended), myONE introduces sizes larger and smaller than anything currently available on the U.S. market, marking a historic shift in the range of condoms that are cleared for sale by the FDA. Find YOUR fit.

What sizes does myONE Perfect Fit offer?

MyONE lengths range from 125 mm (4.92 inches) to 238 mm (9.37 inches). MyONE widths range from 45mm (1.77 inches) to 64 mm (2.52 inches). Currently, we can offer 10 different lengths and 9 different widths. Combined, these add up to the 60 unique myONE sizes.

In short (no pun intended), myONE introduces sizes larger and smaller than anything currently available on the U.S. market, marking a historic shift in the range of condoms that are available for sale in the United States. Find YOUR fit.

But since latex stretches can’t one size fit all?

You could technically fit a condom over a watermelon (we've tried), but did anyone ever ask the watermelon how it feels?

Latex does stretch to several times its original size. But there's a big difference between something fitting and fitting comfortably. When latex stretches it reciprocates the stretching force back onto the penis – this is the feeling of tightness that many men experience when using an ill-fitting condom. Also, latex can’t “unstretch” – that is to say, one size of condom cannot accommodate a smaller penis size. Instead, the condom can slip, or fall off completely for men with a smaller penis.

Are myONE condoms lubricated?

Yes! MyONE Perfect Fit condoms are lubricated with a premium silicone-based lubricant. Using additional lube is key to some pretty epic sex. Don't agree? Try just a drop of lube in the tip of your condom before you put the condom on, and you'll love lube too. Just make sure to use a latex-compatible lubricant, such as these. Wink wink. DO NOT USE OIL-BASED LUBRICANTS such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil or cold cream, as these may damage the condom.

Does myONE offer a latex-free option, or different styles such as hyper-thin?

Currently all myONE condoms contain latex, and are not offered in multiple condom styles like hyper-thin. The latex formula used for myONE is our proprietary Sensatex™ latex, which is softer than other latex formulas on the market. Sensatex stretches and moves with the body better, which helps with comfort. We’re confident that proper fit combined with Sensatex™ latex is a winning combination, but we’re continuing to find ways to make condoms thinner without compromising comfort. Also, although we have the capability and technology to create non-latex condoms right now, there’s a patent conflict that prevents us from doing so. We’re looking forward to developing the myONE condom line in the future.

What are the ingredients in myONE condoms?

All our ONE brand condoms, including myONE, are made from natural rubber latex, dusted with cornstarch, and lubricated with silicone oil. The silicone fluid used is polydimethylsiloxane, an industry standard that is pure silicone fluid. For more questions related to ingredients, please contact us and we'll connect you to our Quality Department.

What do the myONE Perfect Fit condom wrappers look like?

It's not a ONE® condom if it doesn't come in a round wrapper with art on it.
Here's a few sample designs you’ll see on your myONE condom wrappers.

Measuring

How can I find my size?

1. Download and print out a FitKit. Follow the directions on the FitKit (be sure to print the file at 100%), and find out your customized size code. Then order a sample kit, or go directly to buy or subscribe.

2. Measure the old fashioned way. You can also use a measuring tape to find out your circumference (width) and length. Then simply enter your measurements here and the system will tell you your size code. Bam! Order a sample kit, or go directly to buy or subscribe. For tips how to measure properly, click here.

3. Get a size recommendation. Not comfortable with the whole measuring thing? That’s okay! Based on your feedback about condoms you've used in the past, we can give you suggestions about sizes that may work better for you. Then you can order a sample kit, to test out a few sizes before you buy or subscribe.

Ready to get started? Click here.

What does the letter and number mean in each size code?

Every length-and-width combination is associated with a unique size code. Each size code, let’s say N88, is comprised of your length code and width code. The letter, such as N, corresponds to the length code of the condom. The number, such as 88, corresponds to the width code of the condom. When you’re using the FitKit, you’ll see those codes directly on the tool. Or you can simply put in your length and circumference measurements here, and the online tool will tell you your myONE size code. The size codes also keep your specific length and width private.

What if I’m uncomfortable measuring myself?

We’ve got you covered. Based on your feedback about condoms you've used in the past, we’ll suggest some sizes that may be a better fit. Then you can order a sample kit to test it out. Get started.

How do I know if my FitKit™ printed correctly?

It’s important that your FitKit™ prints correctly in order to get the best fitting myONE condom. Here’s a simple calibration check: After printing, take any credit or debit card and compare it to the pattern on the FitKit™. If it doesn’t fit, the file was not printed at 100%. Check your print settings (see below), and try again!

My FitKit™ did not print correctly – what should I do?

99% of printing issues are solved by disabling Page Scaling, an adjustment that some printers make automatically. Fortunately it is very easy to disable this option. When you select Print in Adobe® Acrobat® Reader, Page Scaling is usually shown as an option – simply select None and then continue printing as normal. For some printers, the Page Scaling option is contained in the Properties or Advanced tab of this first Print menu. Or, it may say “Scale” and then just simply make sure it says 100%. Alternatively you might want to consider using our mm-measurement fitting service instead of the FitKit—no printing necessary.

Orders

Do you offer samples before I purchase or subscribe?

Absolutely! After you’re done measuring and finding your myONE Perfect Fit size code, you can order the sample kit. Each sample kit contains three condoms: one that’s the size you measured plus one size smaller and one size larger. The sample kit is free. You just pay $2 in shipping, which you can use as credit for your first myONE purchase.

We’re on a mission to help you find a condom that fits, and we know finding the right size can take a few tries. But hey, what a fun science experiment!

How many sample kits can I order?

We offer 1 sample kit per customer. If none of the 3 condoms in your sample kit fit just right, contact us and let us suggest another size. Most of our customers get the perfect fit the first time, and for the rest all that is usually needed is a small adjustment. We're here to help with that. Find your fit.

Can I order in bulk?

We offer pricing for 6-packs, 12-packs and 24-packs. If you get the 24-pack, you only pay 83 cents per condom — instead of $1.66 per condom in the 6-pack or $1.25 per condom in the 12-pack. Check out our subscription plans to get condoms delivered every 1, 2 or 3 months for even greater savings. For example, with the 24-pack subscription you only pay 66 cents per condom! You can cancel your plan anytime, or skip a month if you need to. With subscriptions, you even get discounts off lubes.

How will myONE condoms be shipped to me?

Don't worry, not even your mailman will know. All myONE Perfect Fit condoms will be shipped discreetly in plain packaging.

What carrier do you use for shipments? How long does shipping take?

For 6-Packs, 12-Packs, and 24-Packs, we offer free shipping via USPS First Class mail, which takes about 4-5 business days for delivery. If you'd like to receive your product sooner, we also offer USPS Priority Mail (2-3 business day delivery) and Priority Mail Express (1-2 business day delivery). Orders ship within 1 business day, so please consider that when placing an order for expedited shipping. For these options the pricing will vary, depending on where you're located. During checkout, selecting one of these options will give you an accurate quote before you place your order.

Sample kits are free with $2 shipping via USPS First Class Mail. Priority Mail and Priority Mail Express are also available at additional cost.

Will everyone know my size by what's printed on the package?

Not at all. Every size is determined by a code that will be unique for your size. Because the size is coded, your actual size won't appear on any packaging or wrapper, so no one else will ever see it.

I live in Canada. Do you ship here?

Not yet, but we will soon. The good news is: Health Canada recognizes both USA and European standards, which means people in Canada can continue to order TheyFit in the meantime (what myONE is currently called in Canada and Europe).

Is myONE sold anywhere else except the United States?

MyONE Perfect Fit is currently called TheyFit in Europe and additional countries where it is registered for sale. ONE® has acquired the popular TheyFit Condoms brand, which will be rebranded as myONE® Perfect Fit condoms. The first phase is the launch in North America, after which we plan to fully transfer TheyFit to myONE Perfect Fit in Europe as well. In the meantime, you can order TheyFit to these locations across the world.

Why does TheyFit offer 66 sizes in Europe, but in the U.S. there are 60 sizes offered?

Good eye! In the U.S., the 60 sizes we offer are ones that were cleared for sale at this time. We will actively listen to customer feedback to determine if we need to try and expand the size range even further in the future. We currently offer the same 10 lengths as in Europe, but there they can offer 1 extra width (size code 31).

Will myONE be sold in stores?

The thing that makes myONE so great is that we have enough sizes to fit almost anyone. The problem with condoms in stores is shelf space—many stores don't have 60 types of condoms available, never mind stocking all sizes. So while we may bring a few myONE styles to retail stores, most customers will find it more convenient to purchase online.

How will my purchase appear on my credit card statement?

We accept payment by all major credit and debit cards. We do not accept PayPal at this time. Any charge will appear on your statement as GlobalONE. Some banks may choose to add a descriptor, such as URL. That is out of our control, but you can contact your bank to see if they add descriptors. All pricing is shown on our website in U.S. dollars. If you are buying with a different currency, your credit card company will perform any currency conversion.

How can I leave a review?

On each of the 60 myONE condom size product pages, there is a banner that features customer reviews. Click on the button there that says "WRITE A REVIEW," and there you go!

Subscription

How can I subscribe to a plan?

On each product page for the 60 different condom sizes, you’ll see the option to sign up for a subscription plan. After you follow the steps to Find Your Fit, you will be prompted to go to the sample kit or product page corresponding to your size code. Know your size? Then simply click on the "I KNOW MY SIZE" button here, to go directly to purchase or subscribe. You save money by subscribing, and you get condoms delivered on a regular basis. No fear of running out! You can have condoms delivered every 1, 2 or 3 months—and either a 6-pack, 12-pack or 24-pack at a time. Based on your subscription, you also get sweet benefits like discounts on lubes and additional condoms. Cancel or skip shipments anytime.

How can I skip a subscription shipment, or cancel/edit my subscription?

Login to your account, There you will see options to "Skip next shipment" and “Cancel” your subscription. You can change the details of your next shipment, such as: changing your size code, whether you would like it to be a 6-pack, 12-pack, or 24-pack, or whether you would like them delivered every 1,2, or 3 months. You can skip as many shipments as you'd like, or click "Cancel" to cancel your subscription. If you have an old subscription you'd like to reactive, just click on the button next to it that says: "Activate." Contact support@myonecondoms.com if you need any help – we're happy to edit the details of your subscription for you!

Why does your login page say I don't have an account?

Go to the sign in page. Does it say no account listed for your email address, even if you already placed an order or subscription? No problem! Your account just wasn’t set up during the check out process. Click the "CREATE AN ACCOUNT" button to set up your account in a few easy clicks. Contact support@myonecondoms.com with any questions.

How do I change my shipping address and payment info?

Login to your account, click “Manage Subscriptions” and then "BILLING INFORMATION" to change your address or billing info.

How do I change my size code in my subscription?

Login to your account. There you will see options to “Skip next shipment” and “Cancel” your subscription. You can change the details of your next shipment, such as: changing your size code, whether you would like it to be a 6-pack, 12-pack, or 24-pack, or whether you would like them delivered every 1,2, or 3 months. You can skip as many shipments as you'd like, or click "Cancel" to cancel your subscription. If you have an old subscription you’d like to reactive, just click on the button next to it that says: “Activate.” Contact support@myonecondoms.com if you need any help – we’re happy to edit the details of your subscription for you!

How do I see my past purchases?

Login to your account, click “Manage Subscriptions” and then "PURCHASE HISTORY."

Quality

Are these condoms cleared for sale by the FDA? Are they safe to use?

Just like all condoms, myONE condoms are classified as Class II medical devices under FDA, and must conform to international condom standards. The condoms also go through rigorous safety testing and regulations prior to being cleared for sale. We take the quality of our products—and the safety of our customers—very seriously. Please contact us if you have any further questions on this topic.

Company

What is ONE® Condoms?

ONE® is more than just a maker of high-quality pleasure products. We’re a team of personally and socially responsible people committed to helping you have better, healthier relationships.

ONE has been around since 2004. We started with a pretty simple but important purpose: to increase condom use and get people talking about sexual health. How? By listening to our customers — what you want and what you need. By offering products and programs that surprise, delight, and engage people. And by bringing fresh ideas and innovations to the condom market.

Now we’re proud to launch a revolution in sexual health with myONE Perfect Fit condoms. We believe that condom fit is the next great frontier in making condoms more socially acceptable and more widely used. You don’t settle for the status quo, and neither do we.

Why did you bring custom fit condoms to the U.S.?

We believe that proper condom fit is the next great frontier in helping people have incredible sex with condoms — thus helping increase condom use over all. Shoes and pants come in different sizes, so why not condoms? We’re very excited to bring this solution to millions of men who are frustrated by condoms that just don’t work for their bodies. After all, years of reseach shows current condom sizes don't properly fit the vast majority of condom users, so we decided to do something about it. You don’t settle for the status quo, and neither do we.